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Terms & Conditions

Cairns Holiday Specialists

This website is manages by Cairns Holiday Specialists a licenced Inbound operator 3395314

Accommodation Booking Terms and Conditions

Cairns Holiday Specialists Pty Limited ABN 52 135 883 180 is a licensed Inbound Operator and includes its subsidiaries, related body corporates and associated entities and websites that conduct business under the Cairns Holiday Specialists trading name.

“You” means any user of this site and includes any person who receives a Service (whether or not that Service was acquired by another person);

“Service” means making this website and any software associated with it available to you and providing a facility to enter into transactions with third parties, whose details and products and services appear on this website.

Your use of this website and other Cairns Holiday Specialists websites

Your use of the websites managed by www.cairnsholidayspecialists.com.au and its services means you accept these terms and conditions. We may at any time modify these terms and conditions and the changes will come into effect once they are uploaded into this website. You acknowledge and agree that your continued use of this website is subject to the terms and conditions in force at the time of your use.

Currency

All pricing on this site is reflected in Australian Dollars unless otherwise specifically denoted on the screen

Payment

Upon receipt of your payment our reservations team will issue you with an Accommodation Voucher confirming your reservation. You are required to present your voucher to the accommodation house upon arrival and check-in.

At the time of booking you have the option to either make payment in full for your accommodation OR pay a deposit only. For all bookings made within fourteen (14) days of arrival full payment must be received at the time of booking. For bookings made more than fourteen (14) days prior to arrival a minimum payment of 30% is required at the time of booking to confirm your accommodation. Final payment will automatically be charged to your credit card fourteen (14) days prior to arrival.

Please note credit card Merchant fees apply:

  • Visa Card and Master Card 1.8%
  • American Express and Diners Card 3.2%

Holiday House Payments

At the time of booking you have the option to either make payment in full for your accommodation OR pay a deposit only. For all bookings made within thirty (30) days of arrival full payment must be received at the time of booking. For bookings made more than thirty (30) days prior to arrival a minimum payment of 50% is required at the time of booking to confirm your accommodation. Final payment will automatically be charged to your credit card thirty (30) days prior to arrival.

Cancellation And Refunds

All cancellations are subject to the individual hotel and accommodation house cancellation policies plus an additional $60.00 administration fee. As stated in your original reservations request.

Credit card merchant Fees are non- refundable.

Should a refund be applicable to your accommodation booking a refund administration fee of $60 per booking plus merchant fees will be charged in addition to any charges levied by the hotel/operator. Please note all Cancellation Requests must be received in writing. If you do not receive confirmation of your cancellation within 24 hours please contact us as it may not have been received.

Amendments

First time amendment is FREE. All additional amendments are liable to $40 fee.

No-Show Policy

No refund is applicable.

Check In Procedure

At check in you will be required to present your Accommodation Voucher along with Photo Identification. Individual accommodation houses may request you to provide a credit card upon check-in to cover any incidental charges you may incur during your stay and in some cases a bond may be charged and refunded on a satisfactory inspection of the accommodation on departure.

Please note check in time is generally from 2pm on the day of arrival and check out time is generally 10am on the day of departure, unless otherwise stated. Should you require an early check-in or late departure please state this on your reservation form. Additional charges may apply.

Privately Let Holiday Apartments and Holiday Home rental may require off-site check in procedures which will be advised at the time of reservation.

Please note it is important that you advise us of your flight details and arrival times for off-site check in procedures for privately let holiday apartments and holiday homes.

Tour Booking Terms And Conditions

Payment

Full payment is required at the time of booking.

Upon completion of your booking and receipt of your payment our reservations team will issue you with a Voucher confirming your reservation. You are required to present your voucher to the Tour operator upon arrival and check-in.

Please note credit card Merchant fees apply:

  • American Express and Diners Card 3.2%
  • Visa Card and Master Card 1.8%

Tour Cancellation And Refunds

All cancellations are subject to the individual Operators cancellation policy at a minimum charge of twenty five percent (25%). In the event that the operator cancels your tour we will endeavour to source an alternative tour; in the event this is not available, a full refund will be issued. Credit card merchant Fees are non refundable.

Tour Operator No-Show Policy

No refund is applicable.

Check in Procedure

You are required to present your Voucher upon check-in. You are advised to ensure you allow adequate time to arrive at the pickup location or check-in location to ensure you do not miss your tour or delay the departure time in any way.

Website Information

While all efforts are made to ensure that the information contained within the website is correct, we cannot guarantee that the site is free from errors or omissions. We do not accept liability for any errors or omissions and reserve the right to change information at any time without notification. You must be at least 18 years of age to book online. All offers are subject to availability and the standard conditions of the accommodation and tour supplier.